Updated May 30, 2015
Terms of Service
Acceptance Of Terms
Description Of Service
The Site is an online service offering maintenance packages to operators of websites running on single-site installations of WordPress. Services include, but are not limited to, any service and/or content WP Protectors makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services. Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of WP Protectors. WP Protectors reserves the right to suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice. WP Protectors service does not currently support multi-site WordPress installations.
As a condition to using our Services, you are required to open an account with WP Protectors and select a password and username, and to provide registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your WP Protectors account. You may not use as a username the name of another person or entity that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your WP Protectors account. Services are available only to individuals who are at least 18 years old.
Release And Indemnity
You hereby expressly and irrevocably release and forever discharge WP Protectors, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgements, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and the Services. You hereby agree to indemnify and hold harmless WP Protectors, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of (i) a breach of these Terms, (ii) the use of the Services, by you or any person using your account or WP Protectors Username and password, or (iii) any violation of any rights of a third party.
Limitation Of Liability
In no event shall WP Protectors be liable under contract, tort, strict liability, negligence or other Legal theory with respect to the site, the service or any content (i) for any lost profits or Special, indirect, incidental, punitive, or consequential damages of any kind whatsoever.
WP Protectors, wpprotectors.com and other WP Protectors graphics, logos, designs, page headers, button icons, scripts, and service names are intellectual property of The Walls Group, LLC and WP Protectors. WP Protectors intellectual property may not be used in connection with any product or service without the prior written consent of WP Protectors.
Support Requests & Monthly Support Time
Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support, please e-mail firstname.lastname@example.org or create a ticket at //wpprotectors.freshdesk.com. Free support will be limited to the core services we provide… WordPress updates, theme updates, plugin updates and backup services. All other consultation, development or support issues will be allocated to each plan’s allotted service. 30 minutes for the Standard Plan and 60 minutes for the Premium Plan. All other requests will fall under developer/consultation support and billed at a minimum of one (1) hour at an additional $99.00 per hour, per request. Up to 48 hours response time on non-emergency requests. Requests are subject to approval by assigned agent or WP Protectors management. Emergency or rush requests may be subject to a rush surcharge of $50/hour.
Nature of Requests
Requests should fall within the following categories:
- Styling elements with CSS
- Content Population & Image Manipulation
- Creation of basic graphics (e.g. buttons, banners, etc.)
- WordPress consulting (pick our brains)
- Theme/plugin audits
- Plugin installation and implementation
If you’re unsure about the whether or not a request meets these criteria, submit it as a ticket to our Support Center.
Examples of requests not meeting approval for monthly development time:
- Website redesign
- Landing page design
- Custom plugin development
- Custom theme development
- Search marketing/SEO services
Termination & Cancellation
Cancellation can occur at any time after your first 2 months (60 days) of service. You’re never required to stay with us. In fact, we’d prefer you have the option to leave if you’re unhappy with our service and give us feedback on how we can serve you better. WP Protectors may terminate or suspend any and all Services and/or your WP Protectors account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your WP Protectors account, you must contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. You can contact us through the contact page or support area to issue a termination request.
Upon signing up for WP Protectors monthly service, you are agreeing to have your credit card debited for your specific plan’s monthly service amount every month. The recurring billing amount will be debited from your credit card on the same day you first signed up for your account. Upon your cancellation request, we will cancel the recurring billing prior to your next billing cycle.
WP Protectors reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, WP Protectors will notify you by posting an announcement on the site. What constitutes a material change will be determined at WP Protectors sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.
No agency, partnership, joint venture, or employment is created as a result of the Terms and you do not have any authority of any kind to bind WP Protectors in any respect whatsoever. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. WP Protectors shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond WP Protectors reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. WP Protectors may transfer, assign or delegate the Terms and its rights and obligations without consent. The Terms shall be governed by and construed in accordance with the laws of The United States of America, as if made within California between two residents thereof, and the parties submit to the exclusive jurisdiction of California courts. Both parties agree that the Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of the Terms, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein.